Please note, you must replace your passport if it has more than reasonable wear and tear. You may not be able to use a damaged passport to travel.
If you need to replace a lost or stolen passport, you may be required to attend an interview, and your application may take longer to process.
:: Your current passport, if available
The passport office will not return your passport if it is damaged or defaced. Applicants are therefore advised to make copies of any pages containing stamps or visa information, in case these need to be replaced or used as proof of travel at a later date.
:: Lost or Stolen Passport Notification form, if applicable
If your passport has been lost or stolen, you must submit a completed and signed LS01 form, to include a police crime or incident reference number. Please click here to download a copy of the form.
:: Completed and signed application form
We can either send you a copy of the printed form in the post OR you can obtain one by visiting a Post Office which offers passport services. Please contact us for further information or to request a form.
Once you have a copy, please ensure you read and carefully follow the printed instructions. The form must be filled out using block capital letters, and black ink ONLY. All answers must be written within the confines of the white boxes marked on the form.
:: Two recent passport photographs
The photographs must be identical and should have been taken within the last month against a cream or light-grey background. They must be printed to a professional standard, in colour with no border. Please click the link on our main passports page to read the full photo guidelines.
Your application form and one of your photos must be countersigned as proof of identity. The countersignatory must be someone you have known in person (e.g. a friend, neighbour or colleague) for at least two years. They should be ‘a person of good standing in the community’, or work in/be retired from a recognised profession. You must NOT be in a relationship with the person, related to them by birth/marriage, or living at the same address. He or she must live in the UK and have a current British or Irish passport. It is possible the passport office will contact them for further information in support of your application. If they are not available or easily contactable (e.g. on holiday), this may delay the processing of your new passport.
Your countersignatory should write the following on the back of your photograph: ‘I certify that this is a true likeness of (title and full name of applicant)’. They must then add their signature and the date underneath. Please note, you do not need to sign or date the photograph yourself.
:: Letter of authorisation
Please supply an original, signed letter authorising us to submit a passport application on your behalf. This should include your full name (exactly as written in your passport) and contact details, including daytime telephone number.
The letter must also include the name of the person who will be submitting your application. We will provide this in your order confirmation email.
Please note, the passport office accepts submissions on an appointment-only basis. On receipt of your application, we will make the appointment and attend on your behalf.
All passports issued under the Fast Track service are posted directly to the applicant from the Passport Office within one week of submission. This means that while we are able to attend the appointment and submit your application, we cannot collect the passport on your behalf.
Please contact us before submitting an application from outside the UK. The requirements and services available may differ from those listed above.